Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 5 - 12 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

Yes, we can create a custom map of your city, town or any geographical area. Just send us a message with a screenshot of the desired area and we will mock-up a map for you to review. A screenshot of Google map view is the best type of image to send.

Gift wrapping and packaging

Our maps and prints are perfect for gifting and shipping! All maps and prints are carefully shipped in cardboard boxes with a layer of bubble wrap to protect the delicate corners. The sturdy plexiglass window prevents the glass from breaking during shipment and is also lightweight.

Wholesale availability

Please reach out to sales@silverbirchdesigns.com for wholesale opportunities.

What sizes of frames do you offer for custom maps?

We offer both 10x10 and 16x20 custom maps in both white and black frames. We also offer 10x10 prints in white and black frames. On special request we may be able to accommodate larger map sizes.

What is the difference between a Map and a Print?

Our Maps are made from layers of laser cut wood, matboard or stainless steel. This layering of materials gives the maps their unique 3D effect.

Our Prints are high-quality, glossy, computer-generated photos that detail the intricate waterways and roads of your favourite places. Their intricate and minimal design make them perfect for any picture wall and can be printed in any color!

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